Strategic Marketer uses several different emails for different purposes. To ensure you are receiving emails across the board, please be sure to add the following emails to your safelist. 

billing@strategicmarketer.com
support@strategicmarketer.com
info@strategicmarketer.com
support@localgenius.zendesk.com
info@realstrategic.com
billing@realstrategic.com

Please also search your SPAM folder to ensure that your messages aren't being sorted to junk. 

If you are still unable to locate messages you should have received, please contact us at support.strategicmarketer.com or via the help widget in your software.