This is Thomas Epp , who’s this? I have a report that was sent to me… the information is from Airport Dental Care and I’m not sure who requested it.  

CONFIRM OWNER: The owner name is? Te'a Smith-Williams

Ok. Can you put me through to them. Thank you.

[VOICEMAIL SCRIPT]

This is Thomas Epp  my number is (562) 459-8609 and I have a report that was sent to me… the information is from Airport Dental Care and I’m not sure who requested it. Its regarding some reviews either removed or missing from different sites. Can you call me back at (562) 459-8609 Thank you.

[NO... They Are Not In]

What’s the best phone or extension to reach them?  TAKE NOTES >>

[What’s This Regarding]

I’m a Google analyst with [Agency Name] and I’m just following up regarding Airport Dental Care’s missing directories online. You're  supposed to be on 21 of them and you're not. Can you put me through. Thank You.  

[Can I Take A Message?]

I appreciate that.  First though, is there anyone else that might have requested this marketing analysis from your company. Who does the marketing in your office?

Take Notes On Anyone Else That Might Be A Decision Maker

[Message] My name is Thomas Epp  I’m a Google analyst regarding Airport Dental Care’s missing directories online . My number is (562) 459-8609.  

Question I've got a crazy schedule, but if I was able to call back, what’s a good time to catch them today or tomorrow?

ONE LAST THING…  

You know what might be better? Maybe it would just be easier to send them the report in an email.

What’s their email address?  

Whose email is web-aomcv@mail-tester.com? Is that Te'a Smith-Williams?

Ask Them For The Email... Then Confirm What You Have

Thank you for your help.

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