This article will show you how you can create an effective survey in Rep Kahuna.

What is a Feedback Survey? 

Feedback Surveys are a very useful tool in collecting the detailed feedback from the customers and learning specifics about their experience. 

How to Create one in Rep Kahuna? 

It is really easy to create a Survey in Rep Kahuna using the Feedback Page editor: 

Best Questions to Ask on a Survey (not all of them at once of course)

• What was the purpose of your visit today?

Maybe people are looking for something you hadn’t anticipated, and that need isn’t being met. The only way you’ll know is to ask.

• Were you able to complete the purpose of your visit today?

Though similar to the previous question, this question gets to the root of any issues your service might have 

• What other products or services should we offer?

Perhaps not the most useful for immediate improvements, but feedback from this question will provide invaluable direction as your product or service grows.

• Where exactly did you first find out about us? 
  
  

This question will help you both understand where your customers are coming from and know where to place your advertising resources.

• How would you describe (Company Name) to a friend?
  
  

The element of “friend” in this question personalizes their experience and makes the customers think thoroughly what to say. Describing a business to an anonymous recipient is much different than describing it to a close friend.  

• Which other options did you consider before choosing our service?
  
  

While you may think you know who your biggest competitors are, the answers to this question might surprise you. 

• What would persuade you to use us more often?
  
  

This question gets the customer in a mindset of coming back to the company and using their services. At the same time it shows how much you value their opinion. Win, win.

• If you could change just one thing about our service, what would it be?
  
  

Once again, the customers understand from this type of question that their opinion would help the company shape the products and services and make them feel important.  This is an essential feeling to inspire in the customer base.

• If you could change just one thing about our service, what would it be?

Use this question to find out what users need rather than what you think you offer. This understanding will set you apart from your competition and give you tools to improve the aspects of the service that give your customers satisfaction.

• How important our rating online was for you when you were making a decision to choose a business to work with? 
  
  

This will show your client the importance of the Reputation Marketing efforts and how much value you offer when you collect and broadcast every feedback to build it up. 


Related Articles:

Feedback Pages: Rating Pages for Mobile 
Feedback Page: Video Update
How to Remove Review From Social Posting Schedule 
New Feedback Page: Why Aren't the Emails Going to the Correct Feedback Page
How to Use Feedback Pages and Sign-In Form
Where Can I See Survey Responses Sent Through the Feedback Page