The Manage Dashboard lets you see everything that is happening online for anyone of your customers. It is broken down into four sections, which will lead you to manage their online reputation, namely:

3. Online Review Trends
4. Reviews by Directory

Online Reputation Score

This score is your Reputation Score that we have pulled out from all of the connected directory sites online.

Total Online Reviews

The Total Online Reviews is the last 30 days breakdown of all of your customer's reviews from the Online Reputation Score. With the help of Analysis, all feedback is sorted accordingly from how many five stars to one star they got online.

Online Review Trends

The Online Review Trends is a great way to track when reviews are coming in. You can quickly check what was going on a particular date that would have driven getting reviews online which you can also filter into the last 30 - 180 days.

Reviews by Directory

This section shows all the reviews we have found from all of the directories online. You can also check here if the directory is actively monitored or not. Keep in mind that the more you can connect, the better that is going to be for monitoring and managing their reputation online.

To monitor your directories, go and activate them and if they are not set up, go and set them up.

Manage Your Online Reputation

For you to manage your customer’s online reputation a lot better, there are certain things that you want to do:

View Reports - Which you can find in the Review Inbox.
Respond to Reviews - Responding to reviews, especially “Negative” Reviews.
Create a Report - Create a new report which is already setup for you automatically.
Add More Directories - Which you can add in addition to the directories we have pulled in.
Create an Alert - Which you can set up like an alert when someone gives in four or five-star review.

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